Refund & Replacement Policies

Thank you for shopping at cloudvita by ira excellent-maid

PLEASE NOTE: We are unable to offer refunds or exchanges for any item unless it is damaged or broken in shipping.


To be eligible for a replacement or refund, you must email within 5 calendar days of your order being received. Your email must include your name, order number, email address, description of defective item, and a picture showing the defect. 

Sending all of this information will insure your that issue is handled quickly. 

If you email outside of that 5 calendar days, we will only be able to issue a replacement.

Once a member of our team has assessed your issue, we will contact you with the status of your replacement or refund. Please allow for up to 2 days to hear a response from us. 

If your refund is approved, we will initiate a refund to your credit card (or original payment method). In the case you no longer have that payment method, we are only able to issue store credit. Any refund offered will not include the original shipping cost. 

You will receive the credit within a certain amount of days, depending on your card issuer’s policy. Please note that a refund can take up to 10 business days to appear in your statement but could take as long as two billing cycles. We appreciate your patience! 

After 30 days of the order being delivered, we are no longer able to replace or refund any order. 


If you received the wrong product, please email Include your name, order number, email address, a written explanation of the issue, and a picture of the item you received. 

In this instance, we will ship a replacement of the correct order to you. Refunds will not be issued. 


We are unable to refund for items not being delivered by a specific date, special occasion, or holiday.

Each product description states how long shipping could take. Please take note of this when ordering.

Once an order has shipped we will no longer be able to edit or cancel the order. 


You will be responsible for paying for the shipping costs associated with your return. 

**Shipping costs are nonrefundable. 

If you request a return label, the cost of return shipping will be deducted from your refund. 


PLEASE NOTE: Unless a return is approved by our customer service department, refunds will not be given for items returned to this address. There are no exceptions.